Phone us
Call (365) 413-5241. Describe the problem, your neighbourhood and a good time for a visit.
Before you call
- If water is running where it should not, close the main shut-off first.
- Note when the problem started and anything that changed.
- Have the age of your water heater handy if that is the issue; it is often on the label.
What happens next
We confirm a time, a plumber arrives, explains the fix and agrees the price with you before starting.
Hours and urgent calls
Urgent problems, like a split pipe pouring through a ceiling or a sewer backing up into the basement, go to the top of the list. Routine work such as a dripping tap or a disposer swap goes into the calendar on a day you pick. Either way, tell us honestly how bad it is and we will be honest in return about when someone can arrive.
While you wait
Shut off the supply, at the fixture or at the main, the moment water is loose, switch off the breaker for any circuit near the leak, and move rugs and boxes off wet floors. Photos taken now help both us and your insurer later.
Calling for someone else
Plenty of calls come from adult children arranging help for a parent, or from landlords phoning about a tenant's leak. That is fine. Give us the name of whoever will open the door and a number for them, and we will keep both of you posted.