How we work
We built this shop around a simple idea taken from the old catalogue houses: tell people exactly what they are getting. Every repair is explained before it starts, and the price is agreed before tools come out.
- Repairs come before replacements whenever a repair is sensible.
- Drop cloths and shoe covers go down inside the house.
- Old parts are shown to you before they leave.
What to expect on a visit
The plumber will ask a few questions, look at the problem and check nearby parts that often fail together, such as a corroded shut-off beside a leaking supply line. You will get a clear explanation and a choice where there is one.
Homes we know
From century houses near the Mill Pond to new builds in Oak Ridges, Richmond Hill has a wide range of plumbing. We take calls across the city and the surrounding York Region communities.
What the plumber does first
Before quoting, the plumber runs water at each fixture, listens at the stack, checks the shut-off under the sink actually closes and looks at the trap, the supply lines and the floor around the base. On drain calls the trap comes off or the cleanout cap is opened so we can see what we are dealing with. On a water heater we read the rating plate, look at the venting and check the relief valve discharge pipe. You get the figure after that, and it covers the parts going in and the labour, written out item by item.
If we open a wall and find something else, a corroded valve, a cracked fitting or a section of old galvanized, we stop, show it to you and ask before adding it.
Lines we do not cross
Nobody here pushes you into replacing equipment that can be repaired, sell you a rental contract, or leave a half-finished job to chase another call. When a repair is beyond our scope, such as electrical work for a new disposer outlet, we say so and suggest the right trade.